Help & FAQs

Community and Aion Support


  1. Can a pool operator steal your Aion?
    No, your stake is safe and secure by contracts on the network. A pool is never in ownership of your Aion and cannot spend your Aion or your rewards.

  2. When will my undelegation be finalized?
    Undelegation transfers take about ~1 day to finalize; this is done to ensure smooth operations of the network.

  3. What malicious things can a pool do?
    Since the network enforces strict protocol for staking operations, there aren't many malicious things that a pool operator can do. A pool operator can choose to shut down operations without informing you. After a pool shuts down, you will not earn rewards on your stake. Hence you should regularly check that your pool is active and performing well on the network.

  4. When can I withdraw my rewards?
    You can withdraw your rewards anytime; you will need enough Aion balance to do a withdrawal transaction. To withdraw rewards Click on My Delegations > Pool Image > Withdraw button

  5. Where can I ask more questions?
    You can ask more questions and reach out for help to the Aion community at


Aion Community

The Aion Community can help you with your questions at

Aion Support

Please note there will be a delay of 2-3 days before we get back to you